FAQs

Common Insurance FAQs

Home & Auto FAQ
  • Why do you need pictures of my house and/or cars?

    Pictures of your property at the time of binding your policy protects us as an agency and you as a customer. Photographs can be and often are submitted directly to the company during the underwriting process or in the event of a claim.

  • Why does my zip code influence my premium?

    Companies collect data on a large scale – region, state, county, city. If a certain area is more impacted by a peril (for example: hail, potholes, rock pecks, uninsured accidents) then a company will use that data to adjust their rates. Companies do this because of the probability of loss, sometimes the inevitability of paying out large amounts of money in claims. The good news is we represent several different markets who all rate differently and have their own guidelines.

  • What is full coverage? Why does my lienholder require it?

    “Full coverage” is a subjective term. Liability is required by law, but collision and comprehensive can be added to ensure your vehicle is covered from damage through your own fault or damage through no fault of your own. This means your lienholder will be compensated for their investment if said property is damaged or, worse case scenario, deemed a total loss. Adding comprehensive and collision to liability is commonly referred to as “minimum full coverage”, while adding uninsured motorist, collision, and comprehensive is considered “full coverage”. 

  • What is “collision”? What is “comprehensive”?

    Collision coverage is best defined as your vehicle striking or colliding with an object through your own fault. Collision will repair your vehicle, while your liability coverage will repair the vehicle you struck. Example: Rear ending a car at a red light, driving off the road while weather conditions are clear and no hazards are in your radius, backing into another vehicle in a parking lot. Comprehensive is best defined as coverage for your vehicle when damage occurs that is not your fault. Example: A deer running out in front of you, someone stealing your vehicle, a tornado picking your vehicle up and moving it into the neighbor’s yard. Your comprehensive coverage also includes glass (windshield, windows), which is subject to the deductible. Collision carries an at fault surcharge, comprehensive doesn’t carry a surcharge unless there are numerous similar claims.

  • What is uninsured motorist? Why should I get it?

    Simply put, uninsured motorist protects you from people who do not protect themselves with insurance on their property. If you have an accident with someone that doesn’t have insurance, meaning there is no liability coverage on their end to extend to you, your uninsured motorist will repair your vehicle. There is a $200 deductible and the accident doesn’t carry a surcharge. Without uninsured motorist, the company will process your claim under your collision coverage and that will have a surcharge on future policies.

  • What is “actual cash value”? What is “replacement cost”? What’s the difference?

    Homes and dwellings are insured one of two ways, through actual cash value or through replacement cost. Actual cash value pays out on a depreciation scale, meaning that once your deductible is met, the company will subtract the wear and tear from the final value of your property and pay out what the property is worth – not what it costs to replace it. Example: you file a claim because lightning struck your house and fried all your televisions, the company will pay you what you would get selling your televisions on Facebook or Craigslist. Replacement cost pays out differently, it replaces property at the same or equal value. It pays out what the property is worth at the time of loss. Example: you file a claim because lightning struck your house and fried your televisions, the company will pay you what it takes to go buy new televisions that match the description of your damaged ones.

Bond FAQs
  • What is a bond?

    It is a promise to be liable for debt, default, or failure of another.  It is a three-party contract by which one party (The Surety) guarantees the performance or obligations of a second party (The Principal) to a third party (The Obligee).

  • Do we write Surety Bonds?

    Yes, we write a number of different bonds, for example:  Dishonesty Bonds, Contractor Bonds, Performance Bonds, Check Casher Bonds, Title Pledge Bonds, Lottery Bonds, Public Official bonds, and Wholesale / Dealer bonds.

  • How much does a bond cost?

    Depends on the type of bond and the limit the bond has to be written for.

  • Does or can my credit score affect me getting a bond?

    Yes it can, depending on the type of bond you're applying for.

  • Is there an application to be completed?

    Yes, and some bonds may require additional documentation from you.

  • How long does it take to get approved for a bond?

    Time will vary based on the carrier and the type of bond being requested.   Some can be written on the same day.

General Insurance FAQs
  • What does “full coverage” on my auto really mean?

    Full coverage on your auto includes the state required liability, comprehensive, collision and uninsured/underinsured motorist – may also include roadside assistance and/or towing 

  • What’s the difference between business and personal auto – besides cost?

    Business auto is intended to cover a business owned vehicle within a specific area (Furniture deliveries, pest control visits, sales calls, etc). It does not expect that pest control vehicle to turn up at Disney World 800 miles away. You business agent will ask “how far will you be traveling” and some companies require that you inform them if you go outside your listed mileage area – or there won’t be any coverage if there’s a wreck. Others will give you a second chance. Ohers will automatically put you into a wider area – and charge you extra accordingly. Personal auto doesn’t do any of that – but – personal auto won’t pay if the vehicle is used in a business setting and the company was not notified. In addition, better not put a magnetic business sign on your vehicle that is covered by personal insurance. Now you definitely won’t be covered! 

  • When do I need boat insurance? Isn’t it covered under my Homeowners insurance?

    The size and horsepower of your boat determines whether it needs it’s own policy or if it is under your Homeowners. A canoe, of course, would be under your Homeowners – but a power boat over 25hp needs it’s own policy. 

  • I only use my motorcycle during the Summer months. Do I have to pay for a full year of insurance?

    Unless the lender requires otherwise, you can buy a 6 month policy for your bike.  

  • I’m a professional painter and store my spray rig in the garage. That’s fine, right?

    NO! If anything happens to the house, there is NO coverage on your business property. That spray rig won’t be covered. ANY business property needs to be on a separate business policy. There’s a “wall” between business and personal insurance coverage.

  • Why is my sister’s auto insurance cheaper than mine? I’m older.

    What kind of vehicle are we talking about? Some are more costly to repair – so those rates will be higher.  Is she married? What about her driving record? Any tickets or accident in the past 3 years? Have you had insurance before? Or is this your first time? All these things affect costs. 

  • What is “Professional Liability”?

    It’s not just for doctors and lawyers.  Technically, everyone that has a license to do almost anything in the business world needs specific insurance covering what they are doing. If you have a license, some government entity issued it to you. And you may have had to get a bond in order to get that license. That bond will protect the entity issuing the license in case you do something wrong – or fail to do something. Technically, when the government issues a license, it’s reasonable to assume the contractor knows what he is doing. So, if he is licensed, you feel more secure about hiring him to do your thing – say, putting in a swimming pool. If he has a license, someone issued it to him,. That someone is now more protected from lawsuits with the bonding requirements and liability insurance 


    Doctors and lawyers “Professional Liability” insurance is obvious – but any tradesman with a license has more faith put in him because of that license. And if he is inept, and folks know where he got his license , they’re going to attempt to sue the licensing entity. City. Town. Licensing Board. So the guy with the license should be carrying BOTH general and professional liability. That’s two different policies.  So. If you are looking to hire a contractor, and he says he is “licensed and bonded” – ask him for his general liability and maybe even his Professional liability certificate – ( engineer, etc) Otherwise you won’t be paid back if something goes wrong. And if you are the one with the license, your insurance might save your business – in case that job goes wrong. 

  • If my worker gets hurt on the job, my general liability insurance will pay the bills, won’t it?

    Absolutely not! The ONLY insurance that will pay for a worker’s injuries is Workers Comp. Period.  And price is the only difference between Workers Comp policies. The coverages are identical company to company. 

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